It is important that we all know where we stand and that’s where these terms and conditions come in handy. Having said that, we are a human company and having satisfied clients is our number one priority. We will often go above and beyond to sort out any issues you have, so don’t hesitate to get in touch.
By placing an order, you agree to be bound to these terms and conditions. Please read these terms and conditions every time you place an order – they are subject to change without notice.
Tigermoth Lighting reserves the right to refuse to process a transaction for any reason at our sole discretion.
The exact method of delivery and delivery costs for each order are calculated on ordering, depending on the total size and weight of all the items you have ordered and their destination. Please contact us for a quotation.
We will contact you shortly after you place your order to confirm a delivery date.
We make every effort to adhere to our lead times but sometimes the unexpected does happen. Please do not book an electrician based on our delivery date – we cannot be held responsible if the delivery is delayed.
We make most items to order within 2 – 12 weeks. Custom items and large quantities may take longer. If you place an order for several items, they will usually be combined into one shipment and sent together – in this case, the longest lead time will apply. As ever, call us if you would like to make a different arrangement.
All of our published prices exclude VAT. VAT at the current rate is added to all items, including delivery charges, on ordering.
We reserve the right to change our prices at any time without notice. Quotes will be prepared on request. These will be valid for 3 weeks from the date of issue.
Payment can be made over the phone by credit or debit card, or by direct bank transfer. We cannot accept card payments over a gross value of £5,000.00.
For all orders under £5,000.00 (ex VAT) in value, payment in full is required to secure the order. Production cannot start and stock cannot be reserved until payment has been received.
For trade account holders placing orders over a value of £5,000.00 (ex VAT), a deposit of 50% of the total amount is required to secure the order. Production cannot start and stock cannot be reserved until this deposit has been received. The remaining 50% balance payment is required once the order is complete. We will contact you to let you know when your order is complete and to request the final balance payment. Orders will not be despatched until full payment has been received. Payment of the order balance must be made within 30 days of receiving our notification that your order is ready for despatch. If a balance remains unpaid in excess of 30 days after notification of the order being ready, we reserve the right to cancel the order, forfeit the deposit and sell the goods. In this event, the client would not be entitled to any refund of the deposit amount.
We offer pricing in GBP, Euro and US Dollars. Please ensure that you pay into the correct currency account; details are shown on your invoice. Tigermoth reserves the right to charge for any bank fees or exchange rate losses incurred by funds sent to the wrong currency account.
If you are buying from overseas, it is your responsibility to ensure that you have paid the correct taxes.
A payment is not deemed to have been received until it appears as cleared funds in our account.
VAT on orders destined for outside the EU will only be zero-rated in the event that sufficient evidence is provided of their destination. In the event that evidence cannot be provided prior to shipping, VAT will be charged and then refunded at such point as evidence is provided.
In the event that your project is delayed and you don’t need your lights just yet, we can store them for you. This is subject to the order being paid for in full.
Trade account holders are entitled to a free 1 month storage period, which is counted from the order ready date that we confirm back to you. After the completion of your free storage period, we reserve the right to charge a storage fee.
Clients wishing to set up a trade account will be asked to provide credentials in the form of a trading website including a portfolio of work proving that they are a regular specifier of decorative lighting. Trade references are also requested for each trade account set up. Our trade account verification process includes a check for sanctions compliance. We welcome all applications but we reserve the right to decline. Our trade accounts entitle the holder to a trade discount, alongside other exclusive services. In order to benefit from the trade discount, the account holder must place the order themselves.
We expect to receive a Purchase Order from trade clients for each item that they wish to order. This should contain correct pricing and product names, alongside full product finish options, per our price list and Product Information sheets. Approval and payment of an invoice is a final and binding acceptance of the specification on that invoice.
We are not able to accept orders with specification of finishes pending.
We expect our trade account holders to check their own clients for sanctions compliance.
Please check your packages within 48 hours of receipt, prior to installation, and notify us immediately if there is any damage. E-mail us at firstname.lastname@example.org quoting your order number and explaining the problem. We will replace any broken lights or broken parts for free. If you do not notify us of any damage within 48 hours, you are deemed to have accepted the goods. Please take this into account when selecting a delivery date.
If your light is damaged after you receive it, it is your responsibility. We recommend that you keep it in its packaging in a safe place until it is due to be installed. If an accident does happen, for example you drop a crystal and break it, we will send you a replacement but we will have to charge you a nominal amount to cover our costs.
We cannot be held responsible for damages caused by exposure to strong sunlight, moisture, salt air or other unsuitable environmental factors.
The materials and finishes used in our lighting are natural and / or hand crafted and by definition will vary. This should be expected and taken into account when ordering. Although our craftspeople select finishes that work together within one order we cannot offer returns for slight variations between finishes, especially between different orders.
If you change your mind before we have despatched your order, you can call us or e-mail us to cancel your order. If you have paid a deposit, we reserve the right to charge a restocking fee up to the value of the deposit payment. If you have paid in full, you should receive a full refund.
If you change your mind once you have received your light, you can return it to us for a refund or exchange within 14 calendar days. All you will pay is the outward carriage cost. To arrange a return, e-mail us at email@example.com quoting your order number, the reason for return, and whether you would like an exchange or refund.
You must return your light to us undamaged, unassembled, in its original packaging and in saleable condition to qualify for this offer.
We cannot offer returns on custom-made, modified, seconds or ex-display lights if you have changed your mind.
If you adapt your light in any way (for example, if your electrician shortens the length of your flex), we cannot offer a return if you change your mind.
If you are buying from outside the UK, we can’t offer “changing your mind” returns. Our “Returns for damaged goods” policy does still apply.
We are specialists in creating custom-made light fittings. All of our custom projects are subject to a minimum order value of £7,500 trade net, excluding any standard products that may be ordered alongside the custom piece.
We offer modifications to certain lights with no minimum order value. Details of the modifications available can be found on our price list. If you wish to request a modification that is not listed on our price list, it will be considered as a custom project and the usual custom project minimum order value will apply.
Before proceeding with a custom project, we will send a Custom Specification Sheet outlining a design visualisation and details of the agreed design parameters for your approval and sign off.
If the requirements for the design change after sign off of the Custom Specification Sheet we will place the project on hold and quote for the changes. Please bear in mind that any changes to the agreed design after sign off of the Specification Sheet will add time and expense to the project.
Custom quotations are valid for longer than our standard quotations – we will hold to these prices for 3 months.
All intellectual property rights associated with any custom or bespoke light fitting that we create for you will remain the sole property of Tigermoth Lighting Ltd. We reserve the right to include the design in a future collection and / or sell it to other customers.
Custom fittings take longer to create than items from our standard range and timings can be variable. We will do our best to provide an estimated delivery date, but cannot be held responsible if the project is delayed. We will keep you updated on our progress throughout the project.
We offer our lights with regional variations designed to work with all international electrcial systems, and which comply with all international safety standards. As we make our lighting in England, our default specification is UK / EU. If you require a different specification please do let our sales team know so that they can provide an accurate quotation.
Alterations to the electrical parts of a light (such as shortening the flex) supersede the electrical testing that we have carried out. This is common practice in the lighting industry and it’s why we recommend that you use a qualified electrician to install our products.
Our designs are the lifeblood of our business and we will defend our intellectual property vigorously. The rights to the designs of our lights are owned by Tigermoth Lighting Ltd. The content, layout and overall appearance of this site and any other publications are copyright of Tigermoth Lighting Ltd. The Tigermoth Lighting moth logo is our trademark.
In the unlikely event that there is a dispute that cannot be settled by direct negotiation, it may be referred to mediation if agreed by both parties. In that event, the mediation will be conducted in accordance with the Centre for Effective Dispute Resolution mediation rules current at the date of the dispute. Any dispute will be finally determined by the English courts.